1st Level Support Employee

40u
Vast Vast
Overige

Verloopt over 43 dagen

Straumann is op zoek naar een 1st Level Support Employee. Lees de volledige functieomschrijving en solliciteer!

Wat ga je doen?

  • You are in the front line when it comes to solving cases from dentists, orthodontist and dental technicians.
  • You communicate and connects with external providers to solve the cases that are appointed to you.
  • You handle inbound contacts and ensures top-notch service to dentists, orthodontist and dental technicians (e.g. assists providers with case start, active case and troubleshooting needs).
  • You tracks all communication and changes to providers’ cases and issues in our SAP system.
  • You'll work closely with your colleagues, to make sure the cases and issues are solved within the right time frames

Wat vragen wij?

  • You have a dental technician or similar background with knowledge/experience in digital workflows in dental practices/dental labs;
  • You have a technical background with digital workflows in dental practices and labs (i.e. CADCAM, Intra Oral Scanning (IOS), Guided Surgery etc.;
  • You have IT skills and are tech driven. We work with SAP and Office;
  • You have a good command of Dutch, English and preferably French
  • You live in The Netherlands (office IJsselstein) or Belgium (office Zaventem).

Wat bieden wij?

  • You are a results driven and strongly customer focused. The will to solve issues for your customer drives you;
  • You'll have the focus on delivering excellent support & service for your customers;
  • You are well organized and able to prioritize your daily tasks;
  • You have the ability to effectively and systematically trouble-shoot and qualify issues;
  • You think in solutions and are able to have conversations with technical and non-technical professionals

Heb je interesse? Reageer dan nu op deze vacature via onderstaand sollicitatieformulier!

Solliciteren

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